Refund policy
Returns, exchanges and refunds
Something not quite right? No problem. 99things.ch is run by LA MUSE SARL, Rue du Vieux-Collège 7, 1204 Geneva, Switzerland, and all returns come back to us in Geneva.
14 days to change your mind
You have 14 days from the day you receive your order to tell us you would like to return it. You don't need to give a reason. After telling us, you have another 14 days to send the item back.
To start a return, use our Withdraw from contract form or email us at hi@99things.ch with your order number and the item(s) you are returning. We'll reply with the return address and instructions. Please don't send anything back before you hear from us, and include your packing slip in the parcel.
Free size exchanges
Wrong size? Email us with your order number and the size you would like. We'll send the new size free of charge, and you send the first one back within 14 days, unworn and with its tags.
Condition of returned items
- Items must come back unworn and unused, with all original tags attached and in their original packaging (dust bags, boxes and so on).
- Items without their tags, worn, used or damaged can't be resold as new. In that case we may deduct the loss in value from your refund, up to the full price.
- Footwear: please try shoes on indoors on a clean surface; soles must be unmarked.
- Swimwear and bikini bottoms: please try them on over underwear, with the hygiene strip in place.
What can't be returned
- Beauty, skincare and fragrance products once the seal or protective wrapping has been opened
- Deodorants, and candles, wax melts and room sprays that have been used
- Items made to order or personalised for you
Earrings can be returned if unworn and in their original packaging.
Return postage
Return postage is paid by you. Please use a tracked service: we can't refund parcels lost on their way back to us.
Your refund
As soon as your return arrives and has been checked, we refund you to your original payment method, at the latest within 14 days of your withdrawal request. If you return your whole order, we also refund the original standard delivery cost (not express shipping). Customs duties paid outside Switzerland and the EU can't be refunded by us. Your bank may need a few more days to show the refund.
Faulty or damaged items
If something arrives damaged or faulty, email hi@99things.ch within 14 days with your order number and a photo. We'll find the best solution with you: a replacement, a repair or a full refund, and in that case we cover the return postage.
Questions?
Email hi@99things.ch. We reply Monday to Friday 10:00–12:00 and 14:00–18:00, and Saturday 11:00–15:00 (Swiss time).